SHIPPING POLICY

All Orders received  are being dispatched  from our head office situated in  Auroville 605101 TN

Free shipping  for any order above Rs 7500/-. For  orders below Rs 7500/-    Rs 2000/- shipment charges.

  1. Estimated delivery time -depending on country - is 4 to 21 days after dispatch.

    We aim to provide good customer experience by delivering the order within the estimated delivery time.

  2. However, there might be unexpected delays in the delivery of the order due to unavoidable situations beyond our control, for which we are not liable.
    Also, we reserve the right to cancel your order in cases where it takes longer than the usual delivery time, or the shipment is physically untraceable and refund the amount paid to source of payment.

    Orders placed  will be dispatched within 48 hours through

    • Registered air  mail

Once orders has been dispatched, a mail will be send with tracking id and link to check the status of your order

* The delivery time estimates may vary slightly from country to country . Days are calculated as working days, excluding  Sundays, and Holidays. Additional delay can be expected because of the current covid-19 situation

RETURN POLICY

Aurospirul offers  a 100% money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

How do the users tell you that they want to return the goods in the first place?

The customers communicate to us on returns through an email spirulina@auroville.org.in

Or phone +91 9488084950

What if there's a delay in the post and it gets back to you after 30 days?

We issue a refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.

Where is the warehouse users are supposed to post products to?

Aurospirul

Windarra farm

605101 Auroville Tamil Nadu, India

Do you refund users for postage expense of returning the goods or not?

No. We do not refund users for postage expense incurred for returning goods.

When are returns not possible?

Returns are not possible in the following cases:

  •  

    •  

      • Used products

      • Return request is made outside the specified time frame.

      • Products with tampered or missing serial numbers, including price tags & labels.

Can I return Part of My order?

Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 30 days from the date of purchase.